1. Introduction
This Cookie Policy explains how cookies and similar tracking technologies are used when you access the Grosvenor Casino Dudley website. The document sets out what cookies are, which categories are used, why they are used, how long they remain active, and what controls are available to you.
This policy should be read together with the Privacy Policy and the Terms and Conditions. Taken together, these documents describe how information relating to your use of the service is collected, processed, and protected.
By continuing to use the website after being presented with the cookie banner, you acknowledge that you have read this policy. For non-essential cookies, the company relies on your affirmative consent, which you may give, refuse, or withdraw at any time.
2. What Are Cookies
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit certain parts of a website or use certain features. They allow the website to recognise your device on subsequent visits and to store information about your preferences or actions.
Cookies may be set directly by the platform (first-party cookies) or by third-party providers operating on its behalf, such as analytics services or advertising networks (third-party cookies). Both types are covered by this policy.
3. Categories of Cookies Used
Four categories of cookies are used on the Grosvenor Casino Dudley website. The table below summarises each category, its purpose, and its typical retention period.
| Category | Purpose | Typical Duration |
|---|---|---|
| Strictly Necessary | Required for core site functions: account authentication, session management, security, payment processing, and regulatory compliance including age verification and fraud prevention. These cannot be disabled without impairing site functionality. | Session or up to 12 months |
| Functionality | Remember your preferences such as language settings, display configurations, and personalised site options. These improve consistency across visits but are not essential to core operation. | Up to 12 months |
| Performance | Collect anonymised data on how visitors interact with the site, including pages visited, error events, and navigation patterns. Used to improve site reliability and user experience. Data is aggregated and not used to identify individuals. | Up to 13 months |
| Marketing and Targeting | Track activity to deliver relevant content, support affiliate and referral tracking, and measure the effectiveness of promotional activity. These cookies are only deployed with your consent. | Up to 24 months |
4. Strictly Necessary Cookies
Strictly necessary cookies are essential to the operation of the website. They enable navigation between pages, access to secure areas, and use of features requested by the user. Examples include cookies that maintain login sessions, support payment security, and enforce access controls.
Because these cookies are required for the website to function, they are active by default and cannot be turned off through the cookie preference centre. They may be disabled through browser settings, but doing so is likely to prevent use of significant parts of the site.
Strictly necessary cookies at Grosvenor Casino Dudley also include those used to support compliance obligations under UK Gambling Commission licence conditions, including age verification, anti-money laundering controls, and responsible gambling monitoring such as self-exclusion status and session controls.
5. Optional Cookies and Your Consent
All cookies outside the strictly necessary category are optional. Functionality, performance, or marketing cookies are not deployed until informed consent has been provided through the cookie banner.
When you first visit the website, a cookie banner will be displayed. You may choose from the following options:
- Accept all cookies - enables all four categories.
- Accept necessary only - enables strictly necessary cookies only and blocks all optional categories.
- Manage preferences - opens the Cookie Preference Centre, where individual categories can be enabled or disabled.
Your choices are stored and applied on subsequent visits. Preferences may be updated at any time by clicking the Cookie Settings link in the footer of the website.
6. Managing Cookies Through Your Browser
In addition to on-site controls, most browsers allow direct management of cookies. Typical options include blocking all cookies, blocking third-party cookies only, receiving alerts when a cookie is being set, or deleting cookies already stored on your device.
Instructions for managing cookies in commonly used browsers are available through the browser’s own help documentation. Restricting cookies at browser level may affect the functionality of websites other than this one.
7. Third-Party Cookies
Some cookies on the website are set by third-party providers, including analytics platforms and advertising networks. These providers operate under their own privacy and data policies, which should be reviewed separately. Third-party providers operating on behalf of the company are required to handle data in accordance with applicable UK data protection law.
Third-party marketing and targeting cookies are only activated where consent has been given to the marketing category through the Cookie Preference Centre.
8. Cookies and Responsible Gambling
Certain cookies on the Grosvenor Casino Dudley website support responsible gambling obligations. These include cookies that record self-exclusion status, deposit limit settings, session duration controls, and cooling-off periods. These are classified as strictly necessary because they are required to enforce safer gambling controls in line with regulatory duties under UK Gambling Commission licence conditions.
Disabling these cookies through browser settings may interfere with the application of responsible gambling restrictions on your account. If there are concerns about gambling behaviour, support is available from the platform’s support team and from GamCare at gamcare.org.uk or via the GamCare helpline on 0808 8020 133.
9. Legal Basis and Regulatory Framework
Use of cookies on this website is governed by the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and guidance issued by the Information Commissioner’s Office (ICO).
Under PECR, consent is required before placing non-essential cookies on your device. Consent must be freely given, specific, informed, and unambiguous. Consent may be withdrawn at any time without detriment.
Use of strictly necessary cookies is based on the legitimate interest in operating a functional and secure website, and on legal obligations as a licensed gambling operator.
10. Your Rights
You have the right to access information about the cookies used on this website, to withdraw consent for optional cookies at any time, and to request clarification on how specific cookies process personal data.
Queries about the use of cookies that are not addressed in this policy may be submitted using the contact details provided in the Contact section of the website.
If you are not satisfied with the handling of a query or complaint, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
11. Changes to This Policy
This Cookie Policy may be updated from time to time to reflect changes in technology, regulation, or operational practices. When material changes are made, the effective date at the top of this document will be updated and, where appropriate, notification will be provided through the cookie banner on your next visit.
Users are encouraged to review this policy periodically to remain informed about the use of cookies.
The website and gambling services are available only to persons aged 18 and over. Cookies related to age verification and access controls form part of the strictly necessary category and cannot be disabled.